Build your business by getting the basics right

I am staggered by the number of businesses I have dealings with who do not understand the basics of doing business. So soap box time, here goes.....

1. Always return calls and e-mails promptly even if the answer is no!

2. Turn up on time for meetings.

3. Treat customers as you would your best friends.

4. Seek to delight customers by doing that bit extra and surprising people.

5. Send personal hand written thank you notes.

6. Keep up your network contacts, don't just call people when you want a favour.

7. Treat all contacts with dignity and respect.

There are lots more things to do to build a business but these are a good start point.

Suggestion..... send this list to the people in your network who drive you crazy!